Frequently Asked Questions (FAQs)

Madison Apex offers modern one-, two-, and three-bedroom apartment homes with open-concept layouts, stylish finishes, and everyday conveniences. 

Current floor plan options include: 

• A1: One bedroom, one bathroom, approximately 738 square feet 

• A2: One bedroom, one bathroom, approximately 828 square feet 

• B1: Two bedrooms, two bathrooms, approximately 1,018 square feet 

• B2: Two bedrooms, two bathrooms, approximately 1,103 square feet 

• C1: Three bedrooms, two bathrooms, approximately 1,367 square feet 

Floor plans and dimensions are approximate. Features, pricing, and availability may vary by apartment home. 

Apartment features may include: 

• Chef-inspired kitchens with tile backsplashes 

• Stainless-steel GE appliances 

• Granite countertops 

• Hardwood-style flooring 

• Custom kitchen cabinetry 

• Full-size washers and dryers 

• Walk-in closets 

• Ceiling fans in living rooms and bedrooms 

• Private patios or balconies 

• Nine-foot or higher ceilings 

• Walk-in showers in select apartment homes 

Not every feature is available in every apartment. Please contact the leasing team for details about a specific home. 

Madison Apex offers lease terms ranging from 12 to 15 months, based on availability and current pricing. Available lease terms may change, so please contact the leasing office for current options. 

Application and administrative fees are separate from base rent and the security deposit. 

• Application Fee: $65 per applicant 

• Administrative Fee: $250 per unit 

Fees are subject to change. Please review the current fee guide on the floorplans page or contact the leasing office before applying. 

The security deposit is based on credit screening and ranges from $300 up to one month of rent. It is refundable after move-out, less any applicable final charges. Please review the lease and contact the leasing office with questions about your deposit. 

Yes. In addition to base rent, residents may be responsible for required monthly fees, including: 

• Internet: $85 per month 

• Valet Trash: $40 per month 

• Pest Control: $5 per month 

• Tenant Liability Benefit: $14 per month 

Water and sewer are usage-based and billed with rent. Electricity is billed through FPL. Fees and billing details are subject to change; contact the leasing office for a complete, current cost breakdown. 

You also have the option to get Personal Contents Coverage at $4 per month and Additional Contents Coverage at $2 per month. 

No. Internet is listed at $85 per month, separate from base rent. 

Water and sewer are billed based on usage with rent. Electricity is billed through FPL. Contact the leasing office for current billing details and any applicable setup or service fees. 

Residents will receive renewal information before the end of their lease. Renewal rates and available terms are based on current market conditions. Notice requirements are governed by the lease agreement. Please review your lease or contact the leasing office for specific deadlines. 

Early termination is subject to the lease agreement and may involve notice requirements, termination fees, and repayment of concessions. Please contact the leasing office to review the requirements that apply to your lease. 

Yes. Madison Apex provides after-hours emergency maintenance for qualifying issues. Routine maintenance requests can be submitted through the Resident Portal. For an after-hours maintenance emergency, call the leasing office and follow the prompts to reach the on-call maintenance team. 

Qualifying maintenance emergencies may include: 

• Major leaks or flooding 

• Loss of air conditioning or heat during extreme temperatures 

• Fire hazards 

• Sewer backups 

• No running water 

For any life-threatening emergency, call 911. Routine maintenance requests are handled based on urgency and priority. 

Written approval from management is required before making modifications to an apartment home. Residents may be responsible for restoring the apartment to its original condition at move-out. Please contact the leasing office before painting, installing fixtures, or making other changes. 

Yes. Madison Apex welcomes cats and dogs and allows up to two pets per apartment home. 

• Pet Fee: $350 for one pet; $500 for two pets 

• Pet Rent: $25 per month, per pet 

• Maximum Pets: Two 

The fee guide lists a pet fee of $350 for one pet or $500 for two pets. Breed restrictions apply, and exotic animals are not permitted. All applicants must complete a Pet, No Pet, or Animal Profile through PetScreening. Please contact the leasing office for complete pet and animal policies. 

Yes. The community includes a bark park and pet spa to make caring for your pet more convenient. 

All adult visitors should bring a valid government-issued photo ID. Guided in-person tours and live video tours may be available. Contact the leasing team or use the online tour scheduler to check availability. 

Applicants must satisfy the community's income (3x Base Rent), credit, rental history, and background-screening requirements. Gross monthly income requirements and deposit amounts may vary based on the apartment selected and screening results. Please contact the leasing office for the current rental criteria before applying. 

All adults who will occupy the apartment must complete the required application and screening process and be approved before move-in. Occupancy requirements are governed by the rental criteria and lease agreement. 

Yes. The security deposit is refundable after move-out, less any unpaid balances, damages beyond normal wear and tear, or other lawful deductions under the lease agreement. 

Rent is due in accordance with the lease agreement. Base rent does not include utilities, required fees, or additional services unless specifically stated in the lease. 

The fee guide lists a late fee of 5% of the monthly base rent. Please review your lease for the applicable due date, grace period, and payment terms. 

The current fee guide lists an early lease termination fee of two times the monthly rent, a $500 transfer fee, a $35 returned-payment fee, and a $75 lost or replacement fob fee. Lease violation and legal or eviction fees vary by occurrence. Refer to your lease and contact the leasing office to confirm which fees may apply to your situation. 

Residents can make payments through the community Domuso online payment portal.

Residents must maintain the liability coverage specified in the lease. Tenant Liability Benefit at $14 per month. 

The fee guide lists a $35 fee per returned payment. Please review your lease or contact the leasing office for current payment details. 

Guests must be accompanied by a resident while using community amenities. Overnight stays and extended visits are subject to the occupancy and guest provisions in the lease agreement. 

Long-term or recurring stays require prior management approval and may require the individual to complete an application and be added to the lease as a resident or authorized occupant. 

Minors who will live in the apartment or stay for an extended period may need to be listed as authorized occupants. Please contact the leasing office to confirm the applicable occupancy requirements. 

Madison Apex offers surface and off-street parking. Parking availability, registration requirements, and any restrictions are subject to community policies. Please contact the leasing office for current details. 

Please contact the leasing office for current information regarding garages, reserved parking, covered parking, and storage availability. 

Motorcycles should be parked only in approved parking areas and in accordance with posted community rules. Please contact the leasing office for specific parking instructions. 

Satellite dishes and other exterior equipment require prior written approval and must comply with the lease agreement and community installation guidelines. Residents may be responsible for any damage or restoration costs. 

Madison Apex offers lifestyle-focused amenities, including: 

• Resort-style swimming pool 

• Pool deck with grilling stations 

• State-of-the-art fitness center 

• Contemporary clubhouse 

• Cyber lounge and flexible workspaces 

• Coffee bar 

• 24-hour package lockers and mail center 

• Bark park 

• Pet spa 

• Outdoor Recreational Areas 

• Outdoor Fire Pit 

Please visit the Amenities page for additional details. 

Madison Apex is located at 10001 Birchcrest Street, Apex, NC 27539. The community offers convenient access to Downtown Apex, Holly Springs, Cary, Raleigh, Highway 55, US-1, Research Triangle Park, and destinations throughout the Triangle. 

Madison Apex is close to a variety of everyday destinations, including: 

• Downtown Apex shopping and dining 

• Grocery stores, retail centers, and everyday services 

• Restaurants and cafés throughout Apex and Cary 

• Local parks, trails, and recreation 

• Medical offices, pharmacies, and urgent care facilities 

• Major employment centers in Raleigh, Cary, and Research Triangle Park 

Travel times vary by traffic and destination. 

Madison Apex combines modern one-, two-, and three-bedroom apartment homes with resort-style amenities and a connected Apex location. Residents can enjoy stylish interiors, flexible workspaces, pet-friendly features, and convenient access to Downtown Apex, Raleigh, Cary, and Research Triangle Park. 

Madison Apex is located within Wake County. School assignments and attendance zones are subject to change. Prospective residents should verify current school assignments directly with the Wake County Public School System before making a leasing decision. 

Experience Madison Apex with a personalized, one-on-one walk-through led by a knowledgeable onsite team member. Guided tours provide an opportunity to explore available apartment homes and amenities, ask questions in real time, and get a feel for the community. 

Explore Madison Apex from anywhere through a live, interactive virtual tour led by the leasing team. Using video conferencing, the team can walk you through available spaces, highlight community features, and answer questions along the way. 

To schedule a tour or request more information, call Madison Apex at 984-353-2823.